Skip to content
Haper

Grievance redressal

We listen. We act.

We take complaints seriously. If something has gone wrong, here's how to get it resolved.

Step 1 — Customer support

For most issues — order problems, delivery questions, refunds, app errors — please first reach our customer support team. We aim to respond to all queries within 48 hours on business days.

Step 2 — Grievance Officer

If your issue is not resolved by our customer support team, you may escalate it to our Grievance Officer, designated in accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020.

Name: To be appointed

Email: support@haper.in

Phone: +91 77629 29756

Address:
Hapverse Private Limited, Bengaluru – 560095

We will acknowledge your grievance within 48 hours and aim to resolve it within 15 days, in line with applicable rules.

What to include in your complaint

  • Your registered name and phone number
  • Order ID (if applicable)
  • A clear description of the issue
  • Any relevant screenshots, photos or evidence
  • The resolution you are seeking

Nothing in this page limits any remedies you may have under applicable law, including under the Consumer Protection Act, 2019. You may also approach the appropriate consumer forum or the National Consumer Helpline (1915) if you are unable to resolve your grievance through the channels above.