This Shipping & Delivery Policy explains how Hapverse Private Limited ("Haper") fulfils and delivers orders placed through the Haper mobile application and website.
1. Service area
Haper delivers in select pin codes in India. We are expanding our service area regularly. To check whether your address is currently serviceable, open the Haper app and enter your delivery address — the app will tell you instantly.
2. Operating hours
Orders may be placed and delivered during our operating hours of 7:00 AM to 8:00 PM, every day, subject to local conditions and store availability. Hours may vary on public holidays or due to operational reasons; the app will always show the latest availability.
3. Delivery time
We aim for same-day delivery on most orders, with our riders working hard to get to you as fast as possible. We do not commit to a specific delivery time. Actual delivery time depends on:
- Distance from our nearest serving store
- Current order volume
- Traffic, weather and local conditions
- Product availability
For deliveries to addresses far from our store, delivery may take longer than usual. The app shows an estimated delivery window before you place the order.
Where same-day delivery is not possible — for example, special-order items, back-ordered products, or addresses at the edge of our service area — orders will be delivered within 5–6 working days.
4. Minimum order value
A minimum order value of ₹99 currently applies. This may change from time to time; the app shows the latest amount at checkout.
5. Delivery charges
- Delivery is currently free for a limited introductory period.
- A platform fee of ₹1 applies per order.
- Packaging is free for a limited period.
- Charges may change at any time without prior notice. The final charges will always be displayed in your cart before you confirm the order.
6. Payment options
- Online payment — UPI, debit/credit cards and net banking via Razorpay.
- Cash on Delivery (COD) — available in select pin codes at our discretion. Eligibility is shown at checkout.
7. Delivery process
- You place the order in the app.
- We confirm the order and start packing.
- An order is assigned to a delivery partner.
- The rider picks up your order from our store.
- You receive live status updates via push notifications.
- The rider delivers the order to the address you provided.
- For added security, the rider may ask for a delivery OTP shared in the app.
8. Failed deliveries
If we cannot deliver your order — for example because no one is available at the address, the address is unreachable, or the customer is unresponsive — we will attempt to contact you. Repeated failed deliveries may result in cancellation, and refunds (if any) will be processed per our Cancellation & Refund Policy.
9. Damaged, missing or wrong items
Please inspect your order at the doorstep in the presence of the rider. If anything is damaged, missing or incorrect, raise it immediately — we will issue an instant refund to your Haper wallet. We are unable to accept claims after the rider has left.
10. International shipping
We do not ship outside India.
11. Changes
We may update this policy from time to time. The "Last updated" date at the top reflects the most recent revision.
12. Contact
Questions? Write to support@haper.in or call +91 77629 29756 during support hours (10:00 AM – 6:00 PM (Mon – Sat)).